Got questions about your account? Was your Kaiku Visa Prepaid Card lost or stolen? Trying to track a direct deposit? Problem with mobile check loading on the Kaiku App? If you need assistance with anything Kaiku related, our customer service team is eager to help you out!

Learn more:

How to Contact Kaiku 

First, you can always get information about your account by calling the 800 number on the back of your card. This will get you toll-free cardholder services at any time:

1-855-285-2458 – Kaiku Cardholder Services

We recommend trying cardholder services as the first step to resolving your issue.

If for any reason cardholder services is unable to help you out to your satisfaction, your second option is to contact the Kaiku customer service team. Our helpful support staff is here at Kaiku HQ every Monday thru Friday (excluding major US holidays) from 9am to 5pm, PST. (If you contact us after hours, we’ll get back to you within 24 business hours.)

You can contact Kaiku’s in-house customer service by emailing or by calling us at 213-223-8400 (option 1).

One more time, that’s… 

213-223-8400 (option 1)


A Word About Social Media

Although we love hearing from our cardholders on Facebook and Twitter, social media isn’t a secure channel for customer service. Please don’t use social media when you have an issue for Kaiku customer service.

We’re happy to answer generalized questions about Kaiku and prepaid cards (like how to find a surcharge-free ATM) but we can’t discuss anything related to specific cardholder accounts or individual transactions via social media. Your privacy is very important to us.

Never send your card number, Social Security number, address, or other private personal information through Facebook, Twitter or any other social media channel.