Hey folks! Team Kaiku here. A new cardholder recently asked us how we protect you against fraud. At Kaiku, protecting your account is one of our top priorities. We take security very seriously to make sure your money is always safe with Kaiku. To explain more, we wanted to highlight a section of our cardholder agreement:


We know the Cardholder Agreement isn’t exactly a fun read like Harry Potter or your crazy cousin’s UFO blog, but there’s some very important stuff in there. If you’ve never read the whole thing, please do it asap. Knowledge is power, after all!

Here’s an excerpt from the Cardholder Agreement — specifically, the section on Unauthorized Transfers and Your Liability.



Contact us at once if you believe your Card has been lost or stolen.  Telephoning is the best way to minimize your possible losses.  If you believe your Card has been lost or stolen, or that someone has transferred or may transfer money from your Card Account without your permission, call (855) 285-2458 or visit www.kaiku.com.

Under Visa Core Rules, your liability for unauthorized Visa debit transactions on your Card Account is $0.00 if you are not grossly negligent or fraudulent in the handling of your Card. This reduced liability does not apply to certain commercial card transactions, transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us). You must notify us immediately of any unauthorized use. In the event the Visa Zero Liability Rules do not apply, if you notify us within two (2) business days after you learn of any unauthorized transactions, you can lose no more than $50.00 if someone used your Card without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card and we can prove that we could have stopped someone from using your Card without your permission if you had promptly notified us, you could lose as much as $500.00.

Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at once following the procedures stated in the paragraph labeled “Information About Your Right to Dispute Errors”. If you do not notify us within sixty (60) days after you become aware of the transaction and/or after the statement was made available to you, you may not get back any value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the value if you had notified us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If your Card has been lost or stolen, we will close your Card Account to keep losses down and will send a replacement card. There is a fee for replacing your Card. For information about the fee, see the “Table below.”

Got more questions about the Kaiku Card? Remember, you can always contact our helpful customer service department by calling 213-223-8400 (option 1) M-F 9-5pm PST or emailing customerservice@kaiku.com.